portable internet

FAQ

Looking for a particular information? Visit our FAQ below.
If you can't find an answer to your question or need any help, feel free to call our customer service: 2799 0000 or send an e-mail to helpdesk@internet.lu

Can I get a landline subscription without having to subscribe to your Internet?

Yes, this is possible. For more information, please contact us.

Can I transfer calls to my landline to another number?

Yes, this service is available.
All you have to do is log in to your Customer area. Click on My account, enter your login details and select 'Login'.
Once logged in, conduct the follwowing steps:
1. Select 'My subscriptions', and click 'Setup'.
2. In the call transfer menu, indicate the number to be transferred to, and set the conditions (immediate redirect or after 5 rings)
3. Save your settings at the bottom of the page.
The call transfer is active immediately after this modification.

What do 60'/60' and 60'/15' billing units mean?

Rythme de facturation 60'/60' means that the first minute of a call is automatically charged. Likewise, every started minute is charged.
Rythme de facturation 60'/15' means that the first minute of a call is automatically charged. Likewise, every quarter of a minute (15 seconds) is charged.